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What is Jobs-to-be-Done and Live Q&A with Tony Ulwick

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Hosted by Tony Ulwick
Discussion Points
  • Why companies struggle with innovation
  • What is Jobs-to-be-Done
  • The core tenets of Jobs-to-be-Done theory
  • How Jobs-to-be-Done can help you transform your thinking and your business
  • Live Q&A With Tony Ulwick
Duration: 60 Minutes


Many people aspire to be great innovators — to build and launch hugely successful products and be known as leaders in their industries.

But depending on your source, between 70% and 95% of all new products fail. Statistically speaking, your product is going to flop.

The reason so many innovators fail and so many products flop is that innovators don’t really understand what it is their customers want. Moreover, they don’t know what inputs they need from customers to make innovation predictable.

To capture these needs, innovators need a new perspective and that perspective is Jobs-to-be-Done.

Tony Ulwick

Tony is the pioneer of Jobs-to-be-Done Theory, inventor of the Outcome-Driven Innovation® (ODI) process, and founder and CEO of Strategyn. Philip Kotler calls Tony “the Deming of innovation” and Clayton Christensen credits him with “bringing predictability to innovation.” Published in Harvard Business Review and MIT Sloan Management Review, Tony is also the author of 2 best sellers: What Customers Want and JOBS TO BE DONE: Theory to Practice.

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