Free Innovation Assessment: Improve your organization's innovation outcomes
Free Innovation Assessment: Improve your organization's innovation outcomes
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Where to Play. How to Differentiate

A Scientific Method for Prioritizing Customer Needs

Thursday, April 30th, 2026 at 1:30PM EST

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Discussion Points

  • Your product priorities are likely wrong. Here is why.
  • If you cannot measure a customer need, you cannot prioritize it.
  • How to stop surveying for sentiment and start surveying for strategy.
  • The opportunity landscape: See where to win. See where to cut.
  • How to get the precision needed for R&D, positioning, and growth results.
Duration:
60
Minutes

Description

In every mature science, measurement comes before decision.

Physicists do not guess which forces are dominant.

Engineers do not estimate which tolerances are critical.

But in innovation, most companies decide which customer needs to pursue based on qualitative impressions, internal debate, and assumptions about what the market probably wants.

The result: 80+ of innovations fail. Not because the ideas were bad. Because the priorities were wrong.

In this session, Tony Ulwick introduces the Opportunity Algorithm, the measurement system at the core of Strategyn’s Outcome-Driven Innovation process, and shows how it gives leadership teams a precise, data-driven view of where customers are underserved, where they are overserved, and where the real growth opportunity lies.

If your team is still setting priorities by committee, this session will change how you think about innovation investment.

Tony Ulwick