Mark Jaster

Mark Jaster has over 20 years of experience guiding leading organizations through business model change, enterprise process reengineering, and technology transformations. His breadth of expertise encompasses retail banking strategy and products (with special expertise in the small business segment and payments systems), customer loyalty systems, enterprise customer information systems, medical devices, robots, aircraft, and space-based systems, as well as functional expertise in marketing, product development, business development, strategic partnerships, intellectual property strategy and management, business strategy and business change, innovation management and methodology, information systems applications, and business process development. During more than eight years of senior experience in the retail financial services industry, he served as vice president of product development at Advanta Bank Corporation, as a strategy consultant at Citigroup and director of product development at Citigroup’s C2it.com, as vice president for customer relationship management, strategy, and marketing technologies at BankOne, and as a strategy consultant at Chase Manhattan Bank. He also has more than 12 years of experience managing engineering development programs and quality systems at GE, NASA, and the United States Air Force.

As a program adviser in Strategyn’s emerging Program for Innovation service offering, Mr. Jaster helps Fortune 500 clients transform their approach to innovation on the enterprise level. In this role he routinely advises the chief innovation officers and other senior stakeholders of global corporations regarding their innovation management processes and growth strategies.

Thanks to his exposure to leading practices in product development, innovation, customer management, information systems design, and business strategy across many disparate industries, Mr. Jaster is uniquely qualified to quickly diagnose the problems in traditional strategies, decision management methodologies, organizational designs, cross-functional processes, and systems architectures that hinder enterprise growth and competitiveness and to propose best-in-class solutions that deliver business breakthrough.

Mr. Jaster graduated cum laude with honors from Duke University with a BSE in biomedical engineering and holds a masters degree in engineering from Stanford University in a joint program of the Stanford School of Engineering and Graduate School of Business. He is also a graduate of the Strategyn Institute and has expertise in Six Sigma, Design for Six Sigma, Quality Function Deployment, and statistics-based management methods.

Mr. Jaster is part of the Strategyn USA team and may be contacted by email or by phone at 610-742-9366.