Eamonn Murray

Eamonn Murray is consultant specializing in customer experience and customer innovation. He has more than 20 years of experience in the field and is a frequent contributor to both publications and conferences.

Mr. Murray’s consulting experience includes communications, financial services, retail, logistics, and public services. He has delivered customer experience programs in the United Kingdom, the United States, and across Europe for such companies as Barclays, BT, Comet Group, EDF Energy, Energis, Freddie Mac, Kingston in Business, Novis Telecom, Portugal Telecom, TNT, and Virgin Mobile.

Previously, Mr. Murray worked as a CRM practice leader for AMS in Europe, and earlier still he served as customer care director at COLT UK, during which time he and his team won a number of leading industry customer service awards.
A graduate of Exeter University, Mr. Murray started his career at Ernst & Young, where he qualified as a chartered accountant before moving to BT Mobile. During his 10 years at BT Mobile, he worked in both the United Kingdom and the United States and was responsible for the launching of BT’s profitable managed corporate voice messaging service in the 1980s.

Mr. Murray is married with three daughters. He is part of the Strategyn UK team and may be reached by email.